Read this notice before sharing information in a care request. It explains how HappyWink handles your request and connects you with independent providers.
About HappyWink
HappyWink is operated by HappyWink, ABN 87 661 137 104. We connect people with independent providers; the provider delivers the care or support service.
What we collect
We collect your name, email, phone number and request details: who care is for, postcode, urgency, support type, funding, plan management where relevant, and optional additional details. We may collect information from an authorised person acting for the person needing care.
How we use your information
We use this information to manage your request, identify relevant providers, arrange contact, send request updates, provide support, maintain security and meet legal obligations. Matching may use automated filters based on service, area, funding and provider information.
A request may reveal health or disability information. Include only what is needed for matching; detailed diagnoses, medical records and your full residential address are not required. Without required information and consent, we may be unable to process your request. Creating a full account is optional.
What providers can see
Eligible providers initially see the requested service, general location and funding or plan-management type. This summary excludes your name, phone, email, residential address and optional free-text description.
Up to five matched providers may access your contact details and relevant request information, including relevant additional details, and contact you by phone, email or SMS about your request. Providers may use HappyWink Coins, which are platform credits, to access the opportunity. Your full-profile residential address is not automatically shared. Providers have their own privacy obligations.
Other handling and overseas storage
Information may also be handled by our hosting, technology, communications and support service providers, professional advisers, and authorities where required or permitted by law. Some service providers may handle information outside Australia. Where required by law, we take reasonable steps in relation to overseas disclosures and may update our Privacy Policy with further information as our technology infrastructure is finalised.
Marketing, closure and your rights
Marketing is optional and separate from care-request communications. You may close a request or withdraw consent for further sharing using available platform controls or by using the contact details below. Closure stops new provider access; it cannot undo earlier disclosures. Some records may be retained for legal or other permitted purposes.
Our Privacy Policy explains retention, access, correction and complaints. You may use the contact details below to exercise these rights or raise a concern.
Emergency situations
HappyWink is not an emergency service. Call 000 for immediate danger or an emergency.
Care request consent
By selecting the required care-request consent checkbox when submitting a request, you confirm that you have read this notice and consent to HappyWink collecting, using and disclosing the information in your care request, including any health or disability information, to process the request, match relevant providers and arrange provider contact as described in this notice.
You understand that eligible providers first see a limited request summary and that up to five matched providers may receive your contact details and relevant request information and contact you by phone, email or SMS about this request.
If you submit a request for someone else, you confirm that you have authority or permission to provide their information. They have been informed about and consented to the collection, use and sharing described in this notice, or you are legally authorised to give that consent on their behalf. For a child, you confirm that you are their parent, legal guardian or another appropriately authorised person.
Optional marketing consent
If you separately select the optional marketing checkbox, you consent to receive HappyWink news, platform updates and promotional offers by email and SMS. You can unsubscribe at any time. This choice is optional and is not required to submit a care request.
This marketing choice applies only to communications from HappyWink. It does not permit matched providers to send unrelated promotional messages.
After you submit a request
Once your care request is live, up to five matched providers may contact you about it. You can optionally create an account to track the request. If you no longer need provider responses, use available request controls or the contact details below.
When supplying additional details, include only information needed to understand your request. Do not include detailed medical records, identity documents or your full residential address. Relevant details you provide may be shared with up to five matched providers.
Contact HappyWink
HappyWink
ABN: 87 661 137 104
Privacy, consent and care-request support: hello@happywink.com.au